Robyn Inman – Customer Services Team Leader
"Without our customers, we wouldn’t have a business…"
Robyn Inman – Customer Services Team Leader – Runcorn
Robyn Inman is our Customer Services Team Leader at LKAB Minerals’ Runcorn site. In her role, Robyn works closely with production managers, site managers, and maintenance engineers to ensure smooth operations and accurate communication with customers. A key part of her job involves managing stock levels, monitoring lead times, and ensuring she never overpromises to customers.
Robyn’s day-to-day tasks include handling customer enquiries, arranging transport for orders, and supporting the commercial team. She leads a close-knit customer service team, working alongside production supervisors and the works manager to deliver exceptional service.
One of Robyn’s biggest challenges is navigating the male-dominated industry she works in. However, she feels respected and valued as a team member. Her proudest achievement is being entrusted with a leadership role at just 22 years old, allowing her to shape customer service standards across the company.
Role and Responsibilities:
- Leads customer service operations at the Runcorn site.
- Coordinates with production and commercial teams to ensure timely deliveries.
- Manages a customer service team and works with site supervisors to support business operations.
"My role is very important to ensure that our customers are always happy."
Robyn’s journey highlights the importance of strong leadership and effective customer service in maintaining LKAB Minerals’ success. Explore more about our team on the employee highlights page. For more insights into the industrial minerals industry, you can check out our latest updates or visit our LinkedIn page for more information.
